Service, Quality and Sustainability in Facility Cleaning

Your key to world-class service, quality-assured cleaning services, and a sustainable future.

Do you want to stand out in the industry and deliver services that impress both customers and employers?

This course gives you the tools to grow in your professional role, increase customer satisfaction, and support both company and societal sustainability goals. You will learn how service, quality, and sustainability can become a natural and powerful part of your daily work.

As a facility cleaner, you meet people every day and directly influence how customers and visitors experience their environment. That’s why service and quality are two of the profession’s most important areas.

In this course, you will learn how to:

• Create professional and positive customer interactions
• Quality-assure your work and deliver results that meet high standards
• Build trust and develop long-term customer relationships

You will also gain a strong understanding of sustainability—one of the industry’s most important future priorities. By learning about Agenda 2030, the global goals, and today’s environmental requirements, you will be able to work smarter, more resource-efficiently, and with methods that protect both the environment and the economy.

The course combines theory with practical tools, helping you become a valuable and modern facility cleaner focused on quality and sustainable development.

After the course, you will:

• Be able to deliver high-quality service in every interaction
• Understand how to quality-assure cleaning work and create satisfied customers
• Know what Agenda 2030 and the global goals mean, and how you can contribute to sustainable development
• Be able to choose methods and products that reduce environmental impact
• Understand how service, quality, and sustainability together strengthen both you and the business

This course provides the knowledge required to work safely, responsibly, and professionally in all situations.

This course is suitable for you if you:

• Want to understand how service, quality, and sustainability are connected
• Want to contribute to a work culture where customer value, the environment, and results are central
• Want to develop yourself and become a confident, professional, and future-oriented facility cleaner

(This course package consists of sub-courses 1, 10, and 11 in the Professional Facility Cleaning Training.)

• Customer Interaction and Communication
• Quality Assurance of Cleaning Services
• Introduction to the Quality System SS-INSTA 800
• Digital Systems and Management Systems
• Agenda 2030 and the Global Goals
• Environmental Requirements and Eco-labels
• Environmental Work in the Company
• Cleaning Terminology